I want to cancel or amend my order

I need to change the address on my order

Unfortunately, we are unable to amend the details of your order once it has been submitted. If there is important information missing from a delivery address, such as house number or post code, then despite not being able to directly amend the address, we are able to pass this information to the courier prior to them delivering your parcel. In some circumstances, if we are unable to contact the courier, we can request cancellation of the delivery and return the parcel to sender (RTS).

Cancelling an order for collection

If you’ve changed your mind about an in-store collection, don’t worry, just allow the order to expire (i.e. don’t collect the parcel) and we’ll process your refund automatically after the collection window has lapsed, into the account you purchased the order from. If you require the refund sooner, please contact the store you ordered to who will be able to arrange cancellation of your order. You’ll find the details of your local store here.