Returns Information
We want to make it as easy as possible for you to find the information you need, so we’ve included loads of answers to common questions below. Read on to find out more!
If you change your mind about your Halfords purchase within 30 days, you can return to ANY of our 400+ stores. Or, if you bought your item online, you can send back to our distribution centre for a full refund. The item must be unused, clean and in its original packaging.
Please ensure you have your proof of purchase. Terms and conditions apply. To find out more about our returns policy and procedures, see below.
We are offering extended Christmas returns from 1st October – 24th December 2024. You'll be able to return your item up until 31st January 2025.
I want to return an item
Small item
I purchased my item less than 30 days ago
We offer a 30-day return policy and a number of different ways to return products to us. Choose the best option for you from this chart.
| Return to ANY store | Return it to a selected garage | Return via post (at your expense) | Return via courier (at your expense) | |
|---|---|---|---|---|
| Purchased in a store | x | |||
| Collected in a store | x | |||
| Collected in a garage | x | x | ||
| Home delivery - Small item | x | x | x |
If you change your mind and decide you no longer want an item that we've delivered, we're happy to offer you an exchange or your money back.
You'll need to return your item unused, and in their original packaging, along with the proof of purchase.
Please note that for Nextbase, Xiaomi, TomTom, Garmin and Pioneer products, we will be required to capture and check the serial number, so only the till receipt or e-receipt will be acceptable proof of purchase.
If you are returning your item by post, please ensure that you include the returns slip. If you cannot find it, please reprint one here. We recommend when returning your items via post that you choose a tracked service to ensure you can monitor your return. Please always keep the proof of purchase for your records.
Any of the following are acceptable as proof of purchase:
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation - showing your order number
Please note that for Nextbase, Xiaomi, TomTom, Garmin and Pioneer products we will be required to capture and check the serial number, so only the till receipt or e-receipt will be accepted as proof of purchase.
If you are unable to get into a store to return an item, please contact Customer Services here.
When returning items for a refund that were bought online as part of a 'Buy One, Get One Free' offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned.
Please note, personalised products and made-to-order products cannot be returned unless faulty.
If you’ve bought a refurbished product and change your mind about the purchase, you'll need to return it to the store or garage that you collected it from within 14 days of purchase. Please note the item must be returned unused in it’s original packaging with an unbroken seal and proof of purchase. This does not affect your statutory rights.
If your item is found to be faulty after 30 days, it will be covered by a manufacturer’s warranty. Please visit our refurbished products advice page for more information.
I purchased my item more than 30 days ago
We offer a 30-day return policy, any item outside of the 30 days return period may be eligible to return for store credit.
Please take your item to store for more information. This is subject to product inspection and is at the manager's discretion.
You can use our store finder here to find your closest store. Please remember that you'll need to bring along your item unused and in its original packaging with any accessories/ Chargers and your proof of purchase.
Any of these are acceptable as proof of purchase:
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation with the order number included
Please note that for Xiaomi Scooters / Tom Tom products / Garmin Products / Next Base products and Pioneer Products products we will be required to capture and check the serial number, so only the till receipt or e-receipt will be accepted as proof of purchase.
Please note that we will not accept returns back to our Distribution Centre outside of 30 days - These will not be processed.
Large item
I purchased my item less than 30 days ago
We offer a 30-day return policy and a number of different ways to return products to us. Choose the best option for you from this chart.
| Return to ANY Store | Return it to a selected Garage | Return Via Courier (At your expense) | Return through Customer Services (At your expense) | |
|---|---|---|---|---|
| Purchased In a Store | x | |||
| Collected In a Store | x | |||
| Collected In a Garage | x | x | ||
| Home Delivery - Large Item | x | x | x |
You'll need to return your item unused and in their original packaging along with the original packing note, invoice and proof of purchase.
Please note that trailers can only be returned to these selected stores, if you are unable to return to one of these stores, please contact customer services here to arrange a collection.
For our larger products we offer a courier collection service.
A £40 charge will apply for this service.
To arrange a courier collection please contact customer support here.
Please note the following:
- Collections require a minimum of two working days' notice.
- Someone will need to be available to sign at the time of collection.
- Collections can only be made Monday - Friday (excluding Bank Holidays).
- Collection will take place between 9am and 6pm (we're afraid exact times can't be given).
- Please re-pack the item(s) securely for courier transport. (All cycles must be un-built and boxed for return.) Please ensure that all accessories included with the product are also returned as missing accessories may lead to a refund being rejected.
- We'll aim to refund you as soon as possible, but will refund your account within 30 days.
Any of these;
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation with the order number included
Please note that for Nextbase, Xiaomi, TomTom, Garmin and Pioneer products we will be required to capture and check the serial number, so only the till receipt or e-receipt will be accepted as proof of purchase.
If you are unable to get into a store to return an item, please contact Customer Services here.
When returning items for a refund that were bought online as part of a 'Buy One, Get One Free' offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned.
Please note, personalised products and made-to-order products cannot be returned unless faulty.
If you’ve bought a refurbished product and change your mind about the purchase, you'll need to return it to the store or garage that you collected it from within 14 days of purchase. Please note the item must be returned unused in its original packaging with an unbroken seal and proof of purchase. This does not affect your statutory rights.
If your item is found to be faulty after 30 days, it will be covered by a manufacturer’s warranty. Please visit our refurbished products advice page for more information.
I purchased my item less than 30 days ago
We offer a 30-day return policy, any item outside of the 30 days return period may be eligible to return for store credit.
Please take your item to store for more information. This is subject to product inspection and is the manager's discretion.
You can use our store finder here to find your closest store. Please remember that you'll need to bring along your item unused and in its original packaging with any accessories/ Chargers and your proof of purchase.
Any of these are acceptable as proof of purchase:
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation with the order number included
Please note that for Xiaomi Scooters / Tom Tom products / Garmin Products / Next Base products and Pioneer Products products we will be required to capture and check the serial number, so only the till receipt or e-receipt will be accepted as proof of purchase.
Please note that we will not accept returns back to our Distribution Centre outside of 30 days - These will not be processed.
E-Scooters
I purchased my item less than 30 days ago
We offer a 30-day return policy, however, E-Scooters can only be returned to our retail stores. You can use our store finder here to find your closest store.
If you change your mind and decide you no longer want an item that we've delivered, we're happy to offer you an exchange or your money back.
You'll need to return your item unused and in their original packaging along with accessories / chargers with the proof of purchase. Please note that missing accessories may lead to a refund being refused.
Please note that for Xiaomi scooters we will be required to capture and check the serial number, so only the till receipt or e-receipt will be the only acceptable proof of purchase.
Returns and exchanges can only be processed with proof of purchase
Any of these are acceptable as proof of purchase:
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation with the order number included
Please note that for Xiaomi Scooters we will be required to capture and check the serial number, so only the till receipt or e-receipt will be accepted as proof of purchase.
If you are unable to get into a store to return an item, please contact Customer Services here.
When returning items for a refund that were bought online as part of a 'Buy One, Get One Free' offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned.
Please note, personalised products and made-to-order products cannot be returned unless faulty.
If you’ve bought a refurbished product and change your mind about the purchase, you'll need to return it to the store or garage that you collected it from within 14 days of purchase. Please note the item must be returned unused in it’s original packaging with an unbroken seal and proof of purchase. This does not affect your statutory rights.
If your item is found to be faulty after 30 days, it will be covered by a manufacturer’s warranty. Please visit our refurbished products advice page for more information.
I purchased my item more than 30 days ago
We offer a 30-day return policy, any item outside of the 30 days return period may be eligible to return for store credit.
Please take your item to store for more information. This is subject to product inspection and is the manager's discretion.
You can use our store finder here to find your closest store. Please remember that you'll need to bring along your item unused and in its original packaging with any accessories/ Chargers and your proof of purchase.
Returns and exchanges can only be processed with proof of purchase.
Any of these are acceptable as proof of purchase:
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation with the order number included
Please note that for Xiaomi Scooters we will be required to capture and check the serial number, so only the till receipt or e-receipt will be accepted as proof of purchase.
Kids, Adults and Electric Bikes - Built and unbuilt
I purchased my bike less than 14 days ago
In addition to your usual rights of return, and subject to the remainder of this section, if you change your mind and decide you no longer want a bicycle (" bike") that you have purchased, you have the right to return that bike within 14 days from the date of purchase, even if that bike has been used.
In order to be eligible for a bike return, bikes must be clean and in an as new condition. With the exception of minor superficial dirt, paragraph 1 will not apply to bikes that are dirty, scratched or otherwise damaged.
The cancellation right set out in this section does not apply in the case of the following bikes, which may only be returned if they are either unused or faulty:
- Mechanical bikes which were purchased before 25 December 2021, E-bikes which were purchased before 25 June 2021; or
- bikes which were purchased and/or have been used for commercial use.
Returns of used bikes can only be accepted in-store. To exercise your right to return a bike, please take the bike to the store from which it was purchased or, if the bike was purchased online, to your nearest Halfords retail store.
You must bring the manuals, (charger and battery key for E-Bikes) and any other components along with the bike, and have your receipt or online order confirmation in order to be eligible for a return. Halfords reserves the right to refuse to return or exchange any used bike for which you do not have a receipt or order confirmation.
I purchased my bike more than 14 days ago but less than 30 days ago
We offer a 30-day return policy and a number of different ways to return products to us. Choose the best option for you from this chart.
| Return to ANY Store | Return Via Courier (At your expense) | Return through Customer Services (At your Expense) | |
|---|---|---|---|
| Purchased In a Store | x | ||
| Collected In a Store | x | ||
| Home Delivery - Bike | x | x | x |
If you change your mind and decide you no longer want an item that we've delivered, we're happy to offer you an exchange or your money back.
You'll need to return your item unused and in their original packaging, including all accessories ( missing accessories may lead to a refund being refused) along with the original packing note and invoice (as proof of purchase).
For bikes we offer a courier collection service, a £15 charge will apply for this service.
To return a bike via a courier, a £15 charge will apply for this service.
To arrange a courier collection, please contact customer support by clicking here.
Please note the following:
- Collections require a minimum of two working days' notice.
- Someone will need to be available to sign at the time of collection.
- Collections can only be made Monday - Friday (excluding Bank Holidays).
- Collection will take place between 9am and 6pm (we're afraid exact times can't be given).
- Please re-pack the item(s) securely for courier transport. (All cycles must be un-built and boxed for return.)
- We'll aim to refund you as soon as possible, but will refund your account within 30 days.
Returns and exchanges can only be processed with proof of purchase
Any of the following will be accepted:
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation with the order number included
If you are unable to get into a store to return an item please contact Customer Services here.
When returning items for a refund that were bought online as part of a 'Buy One, Get One Free' offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned.
Please note, personalised products and made-to-order products cannot be returned unless faulty.
If you’ve bought a refurbished product and change your mind about the purchase, you'll need to return it to the store or garage that you collected it from within 14 days of purchase. Please note the item must be returned unused in its original packaging with an unbroken seal and proof of purchase. This does not affect your statutory rights.
If your item is found to be faulty after 30 days, it will be covered by a manufacturer’s warranty. Please visit our refurbished products advice page for more information.
As long as you purchase your bike less than 30 days ago, the refund will include the build cost of your bike.
I purchased my bike more than 30 days ago
We offer a 30-day return policy, any item outside of the 30 days return period may be eligible to return for store credit.
Please take your item to store ONLY for more information. This is subject to product inspection and is the manager's discretion.
You can use our store finder here to find your closest store. Please remember that you'll need to bring along your item unused and in its original packaging with any accessories/ Chargers and your proof of purchase.
Please note that we will not accept returns back to our Distribution Centre outside of 30 days.
Returns and exchanges can only be processed with proof of purchase
Any of these are acceptable as proof of purchase:
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation with the order number included
Product purchased from Halfords Mobile Expert
If you have had a product fitted by our Halfords Mobile Experts and wish to return it, please contact the Halfords Mobile Expert Customer Services Team.
I want to exchange an item
I purchased my item less than 30 days ago
We can exchange items in our retail stores. You can find your nearest store by clicking here. Please note that exchanges are not possible in our garages and distribution centre.
We offer a 30-day exchange policy on items that are unused and in the original packaging, you'll just need to remember your proof of purchase.
| Exchange in ANY Store | |
|---|---|
| Purchased In a Store | x |
| Collected In a Store | x |
| Collected In a Garage | x |
| Home Delivery - Small Item | x |
| Home Delivery - Large Item | x |
| Home Delivery - Bike | x |
You'll need to return your item unused and in their original packaging along with the original packing note and invoice (as proof of purchase).
Please note that for Nextbase, Xiaomi, TomTom,Garmin and Pioneer products, we will be required to capture and check the serial number so we can verify the product. Only the till receipt or e-receipt will be an acceptable proof of purchase. Please note that exchanges in-store are subject to availability.
Returns and exchanges can only be processed with proof of purchase
The following are acceptable as proof of purchase:
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation - showing your order number
Please note that for Nextbase, Xiaomi,TomTom,Garmin and Pioneer products we will be required to capture and check the serial number so only the till receipt or e-receipt will be the only acceptable as proof of purchase.
If you are unable to get into a store to return an item, please contact Customer Services here.
When returning items for an exchange that were bought as part of a multi-buy promotional offer all items in the offer must be returned.
Promotional offers include:
- 'Buy One, Get One Free' offer,
- 'Buy One, Get One Half Price' offer,
- '3 for 2' offer,
- or a 'Buy, Get a Free' offer
Please note, personalised products and made-to-order products cannot be exchanged unless faulty.
I purchased my item less than 30 days ago
We offer a 30-day exchange policy. Any item outside of the 30-day exchange period may still be eligible to return for an exchange, however this is subject to product inspection and the Store Manager's discretion.
Please take your item to your local Halfords store and speak to one of the in-store colleagues for assistance. You can use our store finder here to find your closest store.
Remember, your item needs to be in an unused condition and in its original packaging including accessories. Missing accessories may result in an item not being eligible for an exchange.
You'll need to provide proof of purchase, the following are acceptable as proof of purchase:
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation - showing your order number
Please note that for Nextbase, Xiaomi, TomTom, Garmin and Pioneer products we will be required to capture and check the serial number so only the till receipt or e-receipt will be the only acceptable as proof of purchase.
I'm still waiting for my refund - what shall I do?
I purchased my item from a Halfords Retail Store or Online
If you returned your items back to a Halfords retail store or Garage - this would have triggered the refund immediately.
Depending on your payment method please see below table for timescales for refund.
| Returns Via Store | |
|---|---|
| Payment Method | Timescale |
| Credit / Debit Card | 5 Days |
| Paypal | 3 Days |
| Klarna | 3 Days |
| Apple Pay | 3 Days |
| Gift Card / E Gift | 1 Day |
If it exceeds this time frame, please do not hesitate to get in touch with our Customer Services team here.
If you returned your item via post, please allow up to 2 weeks for postage time, as soon as your parcel hits our warehouse and we have confirmed the return item is correct, our Distribution Centre will process the return within 2 working days. Once processed the refund will be triggered the next working day.
Depending on your payment method please see below table for timescales for refund.
| Returns Via Courier & Post Office** | |
|---|---|
| Payment Method | Timescale |
| Credit / Debit Card | 8 days |
| Paypal | 6 days |
| Klarna | 6 days |
| Apple Pay | 6 days |
| Gift Card / E Gift | 3 days |
**From Receipt of parcel in the Distribution Centre
If it exceeds this time frame, please do not hesitate to get in touch with our Customer Services team here.
If you returned your item via courier , then you will be able to track your parcel by the tracking link sent in your confirmation email. As soon as your parcel hits our warehouse and we have confirmed the return item is correct, our Distribution Centre will process the return within 2 working days. Once processed, the refund will be triggered the next working day.
Depending on your payment method please see below table for timescales for refund.
| Returns Via Courier & Post Office** | |
|---|---|
| Payment Method | Timescale |
| Credit / Debit Card | 8 days |
| Paypal | 6 days |
| Klarna | 6 days |
| Apple Pay | 6 days |
| Gift Card / E Gift | 3 days |
**From Receipt of parcel in the Distribution Centre
If it exceeds this time frame, please do not hesitate to get in touch with our Customer Services team here.
If our customer service team arranged a collection for you, you would have been sent a tracking link in your email confirmation . As soon as your parcel hits our warehouse and we have confirmed the return item is correct, our Distribution Centre will process the return within 2 working days. Once processed, the refund will be triggered the next working day.
Depending on your payment method please see below table for timescales for refund.
| Returns Via Courier & Post Office** | |
|---|---|
| Payment Method | Timescale |
| Credit / Debit Card | 8 days |
| Paypal | 6 days |
| Klarna | 6 days |
| Apple Pay | 6 days |
| Gift Card / E Gift | 3 days |
**From Receipt of parcel in the Distribution Centre
I booked a service from a Halfords Autocentre
My Service has been cancelled by Halfords
Our Customer Service team will process the cancellation within 3 -5 workings days and you will receive a refund to your payment method.
This will vary depending on payment provided but normally within 3 -5 working days.
If you paid in one of our garages, one of our customer services team will be in contact with you to arrange a refund via BACS.
If you have not received your refund within 30 days, then please contact our Customer Service team here.
I cancelled my service via Customer services
Our Customer Service team will process the cancellation within 3 workings days of your request and you will receive a refund to your payment method.
This will vary depending on payment provided but normally within 3 - 5 working days.
My item is faulty
My item is a Nextbase / TomTom or BlackVue product
Nextbase
Certain products that we sell are covered by a Returns Mandate Authorisation (RMA) process when being returned as faulty.
This means that before we can issue you with a refund, we will need to contact the supplier directly to deliver the correct solution for the faulty product.
We will only be able to issue you with a refund if we are able to get an RMA authorisation number from the supplier and, therefore, we ask you to visit your local branch for one of our colleagues to assess the product between the hours of Mon-Fri 09:00 - 20:00, Sat 09:00 - 18:00, Sun 10:00 - 17:00 to ensure we are able to speak to the supplier
Alternatively, you are able to contact the manufacturer yourself to get the RMA number before your trip into store. Their contact number is +44(0)2920 866429. Lines are open Mon-Fri 09:00 - 20:00, Sat 09:00 - 18:00, Sun 10:00 - 17:00. This may help to reduce the amount of time you will need to spend in-store when returning your product.
If a product is found to be faulty within 30 days of purchase, then you will be entitled to request a full refund of the faulty product or a replacement product.
Please ensure that you bring your proof of purchase with you when returning your faulty item.
For Nextbase products, we will only accept a till receipt or e-receipt as we will need to check the serial number of the product purchase against the serial number of the product being returned.
Should a fault occur after the initial 30 days the you will need to contact the manufacturer directly.
Please call their dedicated UK based customer support +44(0)2920 866429. Lines are open Mon-Fri 09:00 - 20:00, Sat 09:00 - 18:00, Sun 10:00 - 17:00
TomTom
Certain products that we sell are covered by a Returns Mandate Authorisation (RMA) process, when being returned as faulty. 'This means that before we can issue you with a refund, we will need to contact the supplier directly to deliver the correct solution for the faulty product.
We will only be able to issue you with a refund if we are able to get a RMA authorisation number from the supplier and, therefore, we ask you to visit your local branch for one of our colleagues to assess the product between the hours of Mon -Fri 9.00 -17.30 to ensure we are able to speak to the supplier.
Alternatively you are able to contact the manufacturer yourself to get the RMA number before your trip into store, the most convenient way of contacting them is visiting www.tomtom.com/support. This may help reduce the amount of time you will need to spend in-store when returning your product.
If a product is found to be faulty within 30 days of purchase then you will be entitled to request a full refund of the faulty product or a replacement.
Please ensure that you bring your proof of purchase with you when returning your faulty item.
For Tom Tom products, we will only accept a till receipt or e-receipt as we will need to check the serial number of the product purchase against the serial number of the product being returned.
Should a fault occur after the initial 30 days the you will need to contact the manufacturer directly.
The most convienent way of contacting them is visiting www.tomtom.com/support.
BlackVue
Certain products that we sell are covered by a Returns Mandate Authorisation (RMA) process when being returned as faulty.
This means that before we can issue you with a refund, we will need to contact the supplier directly to deliver the correct solution for the faulty product.
We will only be able to issue you with a refund if we are able to get a RMA authorisation number from the supplier and, therefore, we ask you to visit your local branch for one of our colleagues to assess the product between the hours of Mon -Sat 9.00 -17.30 to ensure we are able to speak to the supplier.
Alternatively, you are able to contact the manufacturer yourself to get the RMA number before your trip into store, their contact number is 01555 709 729. This may help to reduce the amount of time you will need to spend instore when returning your product
If a product is found to be faulty within 30 days of purchase, then you will be entitled to request a full refund of the faulty product or a replacement
Please ensure that you bring your proof of purchase with you when returning your faulty item. The below are acceptable forms of Proof of purchase:
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation
Should a fault occur after the initial 30 days the you will need to contact the manufacturer directly.
Please call their dedicated UK based customer support 01555 709 729 or email support@blackvue.co.uk. Lines are open Mon - Sat 09:00 - 17:30
E-Scooters
Xiaomi
Should a fault during the initial 30 days, please bring your Xiaomi Scooter along to your nearest Halfords store. We will assess the E-scooter. If the scooter is found to have a manufacturing fault, then we will offer you a replacement product or a refund.
Please remember to bring proof of purchase as well as all accessories back with you including the charger and the original packaging.
Please note that for Xiaomi scooters we will be required to capture and check the serial number so only the till Receipt or e-receipt will be the only acceptable proof of purchase.
Should a fault occur after the initial 30 days please contact Xiamoi repair agaent directly ( SBE or FonFix ) to arrange a repair.
Please contact Xiaomi ( SBE ) 08009160561 / Xiamoi ( FonFix ) https://www.fonfix.ie/pages/contactus
Carrera & INDI
Should a fault occur during the initial 30 days, please bring your Carrera Scooter along to your nearest Halfords store. We will assess the e-scooter and, If a manufacturing fault is discovered, we will offer you a replacement product or a refund.
Please remember to bring proof of purchase as well as all accessories back with you including the charger and original packaging.
Please ensure that you bring your proof of purchase with you when returning your faulty item. The below are acceptable forms of Proof of purchase:
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation
Should a fault occur after the initial 30 days, please bring your Carrera Scooter along to your nearest Halfords store. We will assess the e-scooter and, If a manufacturing fault is discovered, we will offer you a free of charge repair. If the fault is deemed to be a non-manufacturing fault then a chargeable repair will be offered. If a repair is not possible, we can offer a replacement e-scooter.
Please remember to bring proof of purchase as well as all accessories back with you including the charger as well as the original packaging.
Please ensure that you bring your proof of purchase with you when returning your faulty item. The below are acceptable forms of Proof of purchase
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation
Segway Ninebot / Micro & Unagi / Inmotion
Should a fault during the initial 30 days, please bring your Scooter along to your nearest Halfords store. We will assess the E-scooter. If the scooter is found to have a manufacturing fault, then we will offer you a replacement product or a refund.
Please remember to bring proof of purchase as well as all accessories back with you including the charger and the original packaging.
Please ensure that you bring your proof of purchase with you when returning your faulty item. The below are acceptable forms of Proof of purchase:
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation
Should a fault occur after the initial 30 days, we may be able to offer a repair. This will be arranged with the store directly. If a repair is not possible, we can offer a replacement e-scooter.
Please remember to bring proof of purchase as well as all accessories back with you including the charger as well as the original packaging.
Please ensure that you bring your proof of purchase with you when returning your faulty item. The below are acceptable forms of Proof of purchase:
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation
Child Seats
ALL items excluding Nextbase / TomTom & BlackVue Products
My product has developed a fault and I bought it less than 30 days ago
Please bring the item back into store and one of our team will inspect the item and assess the fault. Once the product has been inspected, we can assess what needs to happen. If the products are found to have a manufacturing fault, you 're entitled to a full refund or a replacement.
When returning a faulty item please ensure that you bring back any accessories or anything supplied with the product as well as proof of purchase.
Please note that for Nextbase, Xiaomi, TomTom, Garmin and Pioneer products, we will be required to capture and check the serial number so we can verify the product so only the till receipt or e-receipt will be acceptable as proof of purchase.
Any of the following are acceptable as proof of purchase:
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation with order number
If you have had a product fitted by us, please come into the store/garage you had it fitted in or contact Customer Support here for an alternative option.
Please bring the item back into store when one of our team will inspect the item and assess the fault. Once the product has been inspected we can assess what needs to happen. If the product is found to be faulty and you purchased it less than 30 days ago, you 're entitled to ask for a full refund or a replacement product. If your product is over the 30 days, then you will be offered a repair or replacement.
When returning a faulty item please ensure that you bring back any accessories or anything supplied with the product as well as proof of purchase.
If your item is faulty or damaged, it can often be easily repaired, or you might just need some advice to get it working again.
You can get all the help you need by bringing the item into your local Halfords branch where one of our trained experts can inspect the item.
If you are unable to get into a store to return an item, please contact Customer Services here.
For further information around your products warranties, please click this link.
Please call back into the store who will arrange a re-visit from Hydepark Corner. If you’re not able to do this, please contact customer support here and they will get in touch with the store for you to arrange the re-visit. Hydepark Corner will then inspect the issue and arrange to have it re-fitted.
My product has developed a fault and I bought it more than 30 days ago
Please bring the item back into store and one of our team will inspect the item and assess the fault. Once the product has been inspected, we can assess what needs to happen.
If a manufacturing fault occurs after the initial 30 days, you will be entitled to a repair and/or replacement of that item. If the fault is a non manufacturing fault then a chargeable repair maybe offered.
Please note, for some products, repairs will have to be carried out by the manufacturer.
When returning a faulty item please ensure that you bring back any accessories or anything supplied with the product as well as proof of purchase.
Any of the following are acceptable as proof of purchase:
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation with order number
Please note that for Nextbase, Xiaomi, TomTom, Garmin and Pioneer products, we will be required to capture and check the serial number to verify the product, so only the till receipt or e-receipt will be acceptable as proof of purchase.
Please bring the item back into store and one of our team will inspect the item and assess the fault. Once the product has been inspected, we can assess what needs to happen. If the product is found to be faulty and you purchased it less than 30 days ago, you 're entitled to a full refund. If your product is over the 30 days, you will be offered a repair or replacement.
When returning a faulty item please ensure that you bring back any accessories or anything supplied with the product as well as proof of purchase.
If your item is faulty or damaged, it can often be easily repaired, or you might just need some advice to get it working again.
You can get all the help you need by bringing your item into your local Halfords branch and get one our trained experts to assess it.
For further information around your products warranties, please click this link.
Other Questions
If you change your mind about your Halfords purchase within 30 days, you can return to ANY of our 400+ stores. Or, if you bought your item online, you can send back to our distribution centre for a full refund. The item must be unused, clean and in its original packaging.
Please ensure you have your proof of purchase. Terms and conditions apply. To find out more about our returns policy and procedures, see below.
| Refund or Exchange in ANY Store | Return it to a selected Garage | Return Via Post | Return Via courier | Return through Customer Services | |
|---|---|---|---|---|---|
| Purchased In a Store | x | ||||
| Collected In a Store | x | ||||
| Collected In a Garage | x | x | |||
| Home Delivery - Small Item | x | x | x | ||
| Home Delivery - Large Item | x | x | x | ||
| Home Delivery - Bike | x | x | x |
** From Receipt of parcel in the Distribution Centre
| Returns via store | Returns via courier & post office | |
|---|---|---|
| Payment Method | Timescale | Timescale |
| Credit / Debit Card | 5 Days | 8 days |
| Paypal | 3 Days | 6 days |
| Klarna | 3 Days | 6 days |
| Apple Pay | 3 Days | 6 days |
| Gift Card / E Gift | 3 Days | 6 days |
If you require a refund for a purchase made using a non-Halfords gift card, this can be refunded in the form of a Halfords gift card for the equivalent amount. The only exception is the One For All card where the refund can be transferred straight back onto the card. Our standard returns policy applies in all cases.
When returning items for a refund that were bought online as part of a 'Buy One, Get One Free' offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned.
Please note, personalised products and made-to-order products cannot be returned unless faulty.
Unfortunately not - we are not part of the VAT refund scheme.
We are very sorry this has happened. The easiest way to return this item and get the correct one, is to take it to your local store.
All products that contain substances which are flammable, pressurised, corrosive, damaging to the environment, irritant or harmful, are classified as "hazardous items". These items are classified as dangerous goods in the EU. When transporting and handling these items, specific guidelines must be followed. If you want to return such items to Halfords please return directly to stores only. If you’re returning a hazardous item from outside the UK, please contact our customer service team for information.
The easiest way to return your item and get a replacement, is to take it to your local store.
If the damaged item is part of a set or larger product (i.e. one socket in a socket set), then please bring the whole order. If the damaged item was ordered at the same time as other items (that are undamaged), you just need to bring the damaged item.
Please bring your proof of purchase along with you If you made the purchase on finance, please also bring photo ID.
Returns and exchanges can only be processed with proof of purchase.
The following are acceptable forms of proof of purchase:
- Till receipt
- Confirmation email
- e - receipt
- Your order number
- Text confirmation with the order confirmation number
To find out how to raise a concern or make a complaint, please visit our dedicated Customer Service page on the topic here.
For click & collect orders, you can cancel your order online.
If we’re delivering to your home, you can get in touch with us via our live chat to cancel it.
If your order was made in a store, you’ll need to go back to that store, where our colleagues will be able to cancel your order and arrange a refund.
Items don't always arrive together. Please ensure you check all of your tracking links first here to check that they have all been dispatched. If you've been waiting a few days and you're still missing something, then please contact us via our live chat and we’ll take a look.
Please contact customer support here and they will arrange Hydepark Corner to re-visit you, inspect the issue & arrange to have it re-fitted.
To get in contact with a member of our customer services team, please contact us via https://www.halfords.com/customer-services/contact-us/
This lists all the different ways you can contact us including our telephone number.
You have a 14-day cooling off period, during which you can cancel your premium membership (as long as you haven't used any of your benefits). After that time, you will only be able to cancel at the end of the first 12 months. A free membership can be cancelled at any time.
To cancel your membership, contact our Contact Centre team via web chat. The link is available in the ‘rewards and benefits’ section of ‘my account’.
For more details on Halfords Motoring Club, please visit https://www.halfords.com/motoring-club.html
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