Technology Help and Advice Hub

Yes it's a good idea to update your sat nav every 3-6 months to ensure you have all the new roads on your device. If you need any help with the process, take a look at our guide to updating sat navs, or pop into your local store and we'll be happy to explain the process.

You'll need to register your device either on the unit itself (if built-in WiFi) or by connecting it to a computer to activate the Lifetime maps. To download the latest version, reconnect to WiFi or computer and the device will automatically find the latest version of the maps. Please refer to your instruction manual.

We will happily offer a refund or exchange within 28 days of purchase, provided you return it to us in its original and unused condition with your proof of purchase. We may need to verify the serial number on your receipt against the serial number on the item being returned.

In order to keep your satellite navigation unit in tip-top working order, it's recommended that you update your unit as often as possible. This makes sure that it has the most up to date system and mapping information available. In order to do this, you would may need to connect your device to your PC or Mac or you may be able to do via Wi-Fi or a wireless network. Please follow the individual product information provided with your device.

Some vehicle manufacturers or independent retailers have warranties which become void after the fitting of aftermarket stereos, or the hardwiring of dashcams or sat nav units. We'd recommend that you should check the Terms and Conditions of your warranty prior to having any such work carried out. It may be that the retailer or dealership you bought the vehicle from would have a list of approved dealerships for such installations. It's up to you where you decide to go, and we'd be happy to help should you choose us.